Refund policy
Returns & Refund Policy
Shop with confidence. If something is not right with your order, contact us and we’ll help guide you through the next step.
To request a return, email RMA@FlyteTechLLC.com within 30 days of delivery and include:
Item:
Order #:
Reason for return:
Is the item new, unopened, packaging intact, and in resalable condition?:
Eligible returns require approval and a Return Merchandise Authorization before anything is shipped back.
Return Requirements
Returned items must be new, unused, uninstalled, complete, in the original packaging, and in resalable condition. All manuals, accessories, cables, hardware, parts, warranty cards, and original materials must be included.
Items with signs of use, installation, missing parts, damaged packaging, altered serial numbers, or non-resalable condition may be refused or may receive a reduced refund.
Non-Returnable Items
Some items may not be returnable unless approved due to an error or confirmed defect, including:
• Special-order or non-stock items
• Clearance or final-sale items
• Opened cartography, mapping cards, software, DVDs, CDs, or digital media
• Installed, used, modified, damaged, or incomplete products
• Items requiring manufacturer warranty service or inspection
Damaged, Incorrect, or Missing Items
Please inspect your order when it arrives. Damaged, incorrect, or missing items must be reported within 3 business days of delivery.
Photos of the item, packaging, shipping label, and included materials may be required.
Return Shipping
Unless the return is due to our error or an approved damaged/defective shipment, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise approved.
Please use a trackable shipping method. Flyte Tech LLC is not responsible for lost, damaged, or improperly packaged return shipments.
Restocking Fees
Restocking fees are not automatic. Most standard returns for new, unopened, resalable items do not receive a restocking fee.
A restocking fee of up to 15% may apply for buyer’s remorse returns, refused deliveries, incorrect items ordered by the customer, opened packaging, missing parts, damaged packaging, or items requiring additional handling to return to resalable condition.
Refunds
Refunds are issued after the returned item is received, inspected, and approved. Approval of a return request does not guarantee a full refund.
Refunds may be reduced for restocking fees, missing parts, damaged packaging, signs of use or installation, return shipping costs, carrier fees, or other non-refundable charges.
Approved refunds will be issued to the original payment method.
Cancellations & Refused Deliveries
Orders are processed quickly and may ship the same business day. Once an order has been submitted for processing, cancellation is not guaranteed.
If an order has already shipped, it must be handled as a return request. Refused deliveries may be subject to return shipping costs, carrier fees, and a restocking fee.
Important Notice
Flyte Tech LLC reserves the right to refuse any return that does not meet this policy. Return eligibility is determined after inspection and approval by Flyte Tech LLC, our distributor, or the manufacturer when applicable.